OUR SERVICE

Adult's Support Plans and Risk Assessment

 

We provide a high standard of care provision within an environment that stimulates and encourages a feeling of well-being.

 

Some of our services are Recovery focused and work with the Recovery Star tool. This tool was designed by the Department of Health New Horizons programme (2009) and focuses on the following:

 

1.    Managing mental health

2.    Physical health & self-care

3.    Living skills

4.    Social networks

5.    Work

6.    Relationships

7.    Autism and learning difficulties

8.    Responsibilities

9.    Identity & self-esteem

10.  Trust & hope

 

The "Recovery Model" which is usually used for adults with mental health, enables staff to identify specific needs, provide support to clients and to monitor progress. This model enables both clients and staff to identify the "Now" and plot/monitor progress. As an outcome measure, it enables staff to measure and assess the effectiveness of the services we deliver. Our care plans are drawn alongside the care act assessment to ensure they are tailored to meet the individual's needs.

 

 

Privacy

 

An individual's right to privacy involves being free from intrusion or unwelcome attention. Spotlight Healthcare encourages this and seeks consent to hold client’s information photos for filing purposes. We aim to maximise our clients’ privacy in the following ways: 

 

1. As a member of the ICO and well-endowed with GDPR 2018, Staff will only access client’s information for
    the right purpose and with consent from right personnel if client has limited capacity
 

2. A client has the right not to have to interaction with or be interrupted by a worker when, for example, they
    are entertaining a visitor or are engaged on an intimate activity on their own account - although social
    inclusion and therapeutic interaction will be encouraged. 
 

3. We respect the fact that clients’ possessions are private and will always act in accordance within these
    principles. 
 

4. Our staff will respect all client ’s right to make telephone calls and carry on conversations without being
     overheard or observed by a worker. 
 

5. We ensure that records of the service we provide to our clients are seen only by those with a legitimate
     need to know. 

 

Dignity

 

The right to dignity involves recognising the intrinsic value of people as individuals and the specific nature of each person's particular needs. We aim to maximise our clients’ dignity in the following ways. 

 

1. We arrange for clients who require assistance with bodily tasks such as dressing, bathing and toileting to be
    helped as far as possible by the care worker of their own choice and, if desired, of the sex of their choice. 

2. We will ensure that the right care package is put in place should clients require the necessary assistance
    with dressing and maintaining their appearance.

3. We aim to minimise any feelings of inadequacy, inferiority and vulnerability which all our client may have
    arising from disability. 

4. We treat client with the sort of respect which reinforces personhood and individual characteristics. We will
    address and introduce our clients in their preferred style, respond to specific cultural demands and

    requirements and aim to maintain relationships which are warm and trusting but appropriate. 

 

 

Independence

 

Independence means having opportunities to think, plan, act and take sensibly calculated risks without continual reference to others. We aim to maximise our clients’ independence in the following ways: 

 

 

1. To manage themselves where possible rather than becoming totally dependent on support workers and
     others. 
 

2. We encourage client to take as much responsibility as possible for their own healthcare and medication. 
 

3. We involve clients fully in planning their own support, devising and implementing their support plans and
     managing the records of support. 
 

4.We work with carers, relatives and friends of clients to provide a feasible continuous service. 

 

 

 

 

 

 

Security

 

In providing services to people with enduring mental illness or learning difficulties, there is a difficult balance to be struck between offering opportunities to maximise independence and being exposed to unnecessary hazards. 

 

Providing security means helping to provide an environment and support structure which offers sensible protection from danger, comfort and readily available assistance when required. This should not be interpreted as a demand for a totally safe or risk-free lifestyle. Taking reasonable risks can be interesting, exciting and fun, as well as necessary. We respond to our clients’ need for security in the following ways. 

 

1. We try to make sure that help is tactfully at hand when a clients need or wishes to engage in any activity
    which places them in situations of substantial risk. 
 

2. We hope to help to create a physical environment which is free from unnecessary sources of danger to
    vulnerable people or their property. 
 

3. We always carry out thorough risk assessments in relation to premises, equipment and the activities of the
    resident/client who is being helped. 

4. Our staff will advise clients about situations or activities in which their condition is likely to put them or
    their property at risk.

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