CQC REVIEW

 

As part of the care and social sector Spotlight healthcare receives regular compliance checked from local and central authorities, we also ask our clients and their families for their feedback, and we are proud to share our reviews for all to see.  


 

The Care Quality Commission:
 

  • registering providers to ensure they met minimum standards to be considered fit to provide services

  • carrying out inspections to ensure registered providers were meeting standards of quality and safety, and

  • carrying out enforcement activities where the CQC identified breaches in quality and safety

    Date of inspection visit: 30 September 2019
    21 October 2019
    Date of publication: 25 November 2019

Download the full report

FAMILY'S REVIEW

In order to help us provide the best service, we ask the families of our client's for feedback, this is submitted to us totally anonymous, Names are only shown if the person reviewing adds it.

1. Do you feel your relative receives the support that they need in working towards making independent lifestyle choices ⭐⭐⭐⭐

2. Do you feel spotlight healthcare provides a safe and well-managed environment for your relative ⭐⭐⭐⭐⭐

3. How would you rate our communication to you, regarding your relative’s care and support?  ⭐⭐⭐⭐⭐

4. Do you feel included and up to date in the care planning of your relative’s needs and support: ⭐⭐⭐⭐⭐

5. Do you feel our staff are knowledgeable and understanding of your relative’s needs? ⭐⭐⭐⭐

6. How would you rate the range of activities and outings we provide: ⭐⭐⭐⭐⭐

7. How would you rate our Houses in terms of space, décor and equipment ⭐⭐⭐⭐⭐

8. Overall how would you rate Spotlight Healthcare Services Ltd ⭐⭐⭐⭐⭐

Use this area to give us any other feedback:  We as a family are very impressed by the service provided at spotlight care.

Dated Oct 2020

1. Do you feel your relative receives the support that they need in working towards making independent lifestyle choices ⭐⭐⭐⭐⭐

2. Do you feel spotlight healthcare provides a safe and well-managed environment for your relative ⭐⭐⭐⭐⭐

3. How would you rate our communication to you, regarding your relative’s care and support?  ⭐⭐⭐⭐⭐

4. Do you feel included and up to date in the care planning of your relative’s needs and support: ⭐⭐⭐⭐

5. Do you feel our staff are knowledgeable and understanding of your relative’s needs? ⭐⭐⭐⭐⭐

6. How would you rate the range of activities and outings we provide: ⭐⭐⭐⭐

7. How would you rate our Houses in terms of space, décor and equipment ⭐⭐⭐⭐⭐

8. Overall how would you rate Spotlight Healthcare Services Ltd ⭐⭐⭐⭐⭐

Use this area to give us any other feedback:  

Dated Oct 2020

1. Do you feel your relative receives the support that they need in working towards making independent lifestyle choices ⭐⭐⭐⭐

2. Do you feel spotlight healthcare provides a safe and well-managed environment for your relative ⭐⭐⭐⭐

3. How would you rate our communication to you, regarding your relative’s care and support?  ⭐⭐⭐

4. Do you feel included and up to date in the care planning of your relative’s needs and support: ⭐⭐⭐

5. Do you feel our staff are knowledgeable and understanding of your relative’s needs? ⭐⭐⭐⭐

6. How would you rate the range of activities and outings we provide: ⭐⭐⭐⭐

7. How would you rate our Houses in terms of space, décor and equipment ⭐⭐⭐⭐⭐

8. Overall how would you rate Spotlight Healthcare Services Ltd ⭐⭐⭐⭐

Use this area to give us any other feedback:  It is with difficulty that I answer the above questions, as my daughter has been supported by Spotlight for such a very short time. Also these are not normal times because of all the restrictions during the pandemic. Ten weeks and another move in those weeks, makes it even more difficult. They say that 'comparisons are odious' but that is the way I will go. Spotlight are 100% better than the Providers she had for the last three years in every aspect of your eight questions. I am very grateful for the concern shown on some of her challenging and unsafe behaviours and the ways they were dealt with. Question 4. We haven't had time for a Review of her needs and options are very limited just now. I look forward for the future and for our relationship working together.

 

D L.

Dated Oct 2020

1. Do you feel your relative receives the support that they need in working towards making independent lifestyle choices ⭐⭐⭐⭐⭐

2. Do you feel spotlight healthcare provides a safe and well-managed environment for your relative ⭐⭐⭐⭐⭐

3. How would you rate our communication to you, regarding your relative’s care and support?  ⭐⭐

4. Do you feel included and up to date in the care planning of your relative’s needs and support: ⭐

5. Do you feel our staff are knowledgeable and understanding of your relative’s needs? ⭐⭐⭐⭐⭐

6. How would you rate the range of activities and outings we provide: ⭐⭐⭐⭐⭐

7. How would you rate our Houses in terms of space, décor and equipment ⭐⭐⭐⭐⭐

8. Overall how would you rate Spotlight Healthcare Services Ltd ⭐⭐⭐⭐⭐

Use this area to give us any other feedback:  Really happy with sons support from the staff at spotlight just feel that there needs to be a few more reviews put in place on my sons care planning and i would like to have a little bit more of a say when decision are made for my son , but could not fault the spotlight team for as i know my son is happy and content with where he is a resident


Dated Oct 2020

1. Do you feel your relative receives the support that they need in working towards making independent lifestyle choices ⭐⭐⭐⭐⭐

2. Do you feel spotlight healthcare provides a safe and well-managed environment for your relative ⭐⭐⭐⭐⭐

3. How would you rate our communication to you, regarding your relative’s care and support?  ⭐⭐⭐⭐⭐

4. Do you feel included and up to date in the care planning of your relative’s needs and support: ⭐⭐⭐⭐⭐

5. Do you feel our staff are knowledgeable and understanding of your relative’s needs? ⭐⭐⭐⭐⭐

6. How would you rate the range of activities and outings we provide: ⭐⭐⭐⭐⭐

7. How would you rate our Houses in terms of space, décor and equipment ⭐⭐⭐⭐⭐

8. Overall how would you rate Spotlight Healthcare Services Ltd ⭐⭐⭐⭐⭐

Use this area to give us any other feedback:  my son has developed greatly in his time under spotlights care and we are really happy with the care provided..Regard D
 

Dated Oct 2020

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